Personalizing service through unified data

Every guest interaction tells a story — Mage helps hospitality teams listen and respond in real time.

Guest experience data spans booking platforms, mobile apps, loyalty programs, onsite systems, and feedback channels. Without a unified view, teams struggle to personalize service or address issues quickly.

Mage connects guest profiles, preferences, interactions, and feedback into workflows that surface actionable insights, enabling staff to anticipate needs and improve satisfaction.

What workflows enable

• Personalize stays based on history and preferences

• Detect service issues and respond immediately

• Understand drivers of guest satisfaction and loyalty

• Improve repeat bookings and brand affinity

Outcomes for teams

• Improved guest satisfaction

• Data-driven service personalization

• Consistent metrics across properties

• Insights into loyalty and engagement