Mage Pro implementation team will perform hands-on project setup, migration, and deployment.
Migrate data pipelines from existing Mage projects and/or from legacy systems.
10
40
100
Solutions architect for initial design and implementation plan for data platform and tech stack using Mage Pro
Training sessions for best practices (per quarter)
1
1
3
Training sessions for mastering advanced capabilities (per quarter)
1
1
3
Mage Pro implementation team performs hands-on data pipeline and code optimizations (per month)
2
4
8
New data pipelines are built and deployed by the Mage Pro implementation team (per quarter)
1
2
4
Customer’s small feature request is prioritized, built, and delivered by required deadline (per quarter)
1
1
2
Customer’s medium feature request is prioritized, built, and delivered by required deadline (per quarter)
1
2
Customer’s large feature request is prioritized, built, and delivered by required deadline (per quarter)
1
SLA response times for technical support issues
24 hrs
12 hrs
6 hrs
24/7 critical issue support and response time
6 hrs
1 hr
15 min
Bug fixes SLA
14 d
7 d
3 d
24/7 access to self-help resources, documentation, and community support channels
Early access to new features and beta programs
Mage Academy training materials
Priority access to live webinars
Email and phone support from technical support engineers
Dedicated support channel in Slack or Teams
Dedicated technical account manager
Dedicated developer success manager
Dedicated solutions architect
Dedicated operations team to help monitor pipelines and identify critical production issues
Quarterly business reviews