Frequently asked questions
How is my data used and stored?
Data sent to the AI is only temporarily stored in your browser’s cache—not saved to Mage servers. Once you clear your chat or browser cache, that data is gone forever. Learn more.
How does Mage Pro handle user authentication and security?
Mage Pro supports single-sign-on, SAML, and several enterprise authentication integrations to help you meet corporate security and compliance requirements.
Where is my data stored and can I choose a region?
By default, Mage Pro data is stored on secure AWS infrastructure located in the United States. Regional deployments are available in the US, Canada, Europe, Asia, and Australia for compliance and data residency. See available regions.
What security certifications does Mage Pro have?
Mage Pro is certified under the SOC 2 Type II framework, ensuring that security controls are independently audited and verified for protecting customer data over time. Learn more.
How is my data protected while using Mage Pro?
All data is encrypted at rest and in transit (TLS/SSL). Access to systems is restricted to authorized personnel using SSO, two-factor authentication (2FA), and strong password policies.
How does Mage Pro handle incident response and vulnerability management?
Mage Pro performs continuous vulnerability scanning, conducts regular third-party penetration tests, and maintains a documented incident response process. Customers can report security concerns directly to the Mage security team.
Does Mage Pro support enterprise authentication and access control?
Yes, Mage Pro offers SSO, SAML, Okta, and other authentication integrations, along with granular role-based access controls to help meet enterprise security requirements.