Practical insights for building and running data systems
Consumer Lending
How to automate loan origination for consumer lenders
How to automate personal loan product definition
How to automate personal loan pricing controls
How to automate personal loan acquisition campaigns
How to automate personal loan credit prescreening
How to automate personal loan acquisition performance review
How to automate personal loan lead qualification and routing
How to automate personal loan application intake
How to automate personal loan incomplete application resolution
How to automate personal loan identity verification
How to automate personal loan credit report review
How to automate personal loan income and employment verification
How to automate personal loan application fraud investigation
How to automate personal loan underwriting file preparation
How to automate personal loan credit underwriting
How to automate personal loan credit exception review
How to automate personal loan offer management
How to automate personal loan adverse action notices
How to automate personal loan documentation
How to automate personal loan agreement execution
How to automate personal loan repayment instruction handoff
How to automate personal loan prefunding review
How to automate personal loan disbursement
How to automate personal loan disbursement exception resolution
How to automate personal loan booking
How to automate personal loan servicing handoff
Automate consumer loan servicing and collections
Accept a loan or book into servicing
Maintain borrower, representative and account-access instructions
Maintain contractual balances, accruals, fees and due state
Deliver borrower account statements and event notices
Maintain payment authority and scheduled instructions
Execute and receive permitted borrower payments
Apply, reverse and adjust loan payment entries
Resolve payment returns, errors and retry restrictions
Reconcile servicing cash and loan control totals
Complete ordinary servicing inquiries and requests
Decide routine contractual due-date changes
Produce an account-specific payoff quote
Confirm satisfaction and close servicing account state
Determine and complete eligible postfunding loan cancellation
Return borrower credit balances and remedy payments
Resolve and remit dormant borrower property
Furnish and reconcile accurate credit-account information
Investigate credit-reporting disputes and complete corrections
Resolve servicing fraud and identity-theft liability
Fulfill identity-theft application and transaction-record requests
Apply servicing privacy notices, choices and rights dispositions
Provide effective accessible servicing communication
Determine and implement military servicing protections
Decide hardship assistance and agreed relief terms
Implement arrangements and accept plan or settlement-condition performance
Authorize negotiated debt compromises and accepted settlement terms
Determine delinquency and release eligible collection treatment
Conduct permitted collection communication and resolve promises
Validate covered collection debt and resolve disputes
Administer bankruptcy restrictions, claims and case outcomes
Resolve deceased-borrower, estate and remaining-liability cases
Complete optional-product cancellation and attributable refunds
Coordinate protection claims and accept benefit application
Designate charge-off and approve operational exceptions
Maintain retained postcharge-off recovery and residual-rights disposition
Place, monitor and recall external collection accounts
Authorize legal recovery and administer accepted court outcomes
Complete authorized debt-transfer execution and servicing residuals
Reconcile and settle loan-owner proceeds and servicing deductions
Deliver portfolio, owner and contractual servicing reports
Substantiate debt-cancellation tax events and reconcile reporting evidence
Maintain authoritative servicing file and custody lineage
Produce authorized servicing records
Retain, hold and securely dispose servicing evidence
Release applicable servicing policies, delegated authorities and configurations
Monitor servicing controls and close systemic consumer remediation
Accept provider readiness and close delegated-service failures
Maintain qualified servicing staff and usable channel capacity
Maintain reconciled backup-servicer takeover readiness
Restore and reconcile interrupted servicing capability
Transfer servicing with accepted successor and residual obligations
Apply servicing access safeguards and security-control decisions
Coordinate security-incident servicing protection and recovery
Implement sanctioned or restricted-payment dispositions
Deliver required postpurchase optional-product disclosures
Resolve servicing complaints and regulatory inquiries
Resolve loan-owner instructions and servicing conflicts