You turn customers into believers, guiding them from first workflow to enterprise-wide adoption.
We are hiring a Customer Success Manager who can turn adoption into advocacy, build deep relationships, drive measurable outcomes, and help customers scale AI in production.
You will work directly with founders, product, and sales to onboard new logos, expand existing accounts, and make every customer a long-term Mage champion.
About Mage AI
- Mage is the AI-native data operating system: one platform to ingest, transform, orchestrate, and stream data, with AI embedded in the control plane for generation, debugging, and self-healing.
- Enterprises are consolidating fragmented stacks and racing to deploy agentic AI. Mage replaces multiple tools, unlocks reliability, and makes AI accessible beyond scarce data engineering capacity.
- Backed by world-class AI builders, including Gradient Ventures and Guillermo Rauch.
What you'll do
- Own the customer journey from onboarding through expansion.
- Drive adoption by guiding users through workflows, integrations, and AI-powered pipelines that matter to their business.
- Act as the voice of the customer and surface insights to product and engineering.
- Build success plans with outcomes, KPIs, and milestones.
- Run QBRs and strategic check-ins that quantify ROI and uncover expansion paths.
- Preempt risk with usage signals, churn indicators, and targeted interventions.
- Partner with sales on renewals, upsells, and cross-sell opportunities.
- Create onboarding, enablement, and proactive success playbooks as the team scales.
Who you are
- Experienced CSM or post-sales lead in B2B SaaS, ideally with data, AI/ML, or developer-focused platforms.
- Customer-first and technically fluent; comfortable discussing APIs, workflows, and integrations.
- Exceptional communicator who translates complex ideas into clear guidance for executives and operators.
- Analytical, process-minded, trusted, startup-ready, and focused on customer outcomes.
Why join Mage AI
- Shape customer success from the ground up.
- Work directly with founders and product; customer feedback directly influences roadmap decisions.
- Partner with top-tier customers solving frontier AI and data challenges.
- Massive growth opportunity as Mage scales into new verticals and markets.
- Competitive salary, equity, and full benefits.
Core virtues
- Victorious as a team
- Give people power-ups
- Think bold and lead the charge
- Deliver magical experiences
- Create compounding forces
- Level up stats