Open Positions
🔥 You turn customers into believers — guiding them from first workflow to enterprise-wide adoption. Join Mage AI and help power the AI era from the inside out.
We’re hiring a Customer Success Manager who can turn adoption into advocacy — someone who builds deep relationships, drives measurable outcomes, and helps our customers scale AI in production.
You’ll work directly with founders, product, and sales to onboard new logos, expand existing accounts, and make every customer a long-term champion of Mage AI’s platform.
If you’re strategic, empathetic, and love helping technical teams turn potential into performance, this is your next chapter.
About Mage AI
Mage is the AI-native data operating system: one platform to ingest, transform, orchestrate, and stream data — with AI embedded in the control plane for generation, debugging, and self-healing. Teams move from raw data to production-ready AI systems in weeks, not months.
Why now: enterprises are consolidating fragmented stacks and racing to deploy agentic AI. Mage replaces 3–4 tools, unlocks reliability, and makes AI accessible beyond scarce data engineers to analysts and business teams.
Backed by world-class AI builders:
Gradient Ventures (Google)
Guillermo Rauch (Vercel)
What You’ll Do
Own the customer journey — from onboarding through expansion; ensure customers realize and communicate the full value of Mage AI.
Drive adoption: guide users through building workflows, integrating data, and deploying AI-powered pipelines that matter to their business.
Act as the voice of the customer — surface insights to product and engineering to shape roadmap priorities.
Build success plans: define outcomes, KPIs, and milestones that align Mage AI’s capabilities to customer goals.
Run QBRs and strategic check-ins — quantify ROI, uncover new use cases, and identify expansion paths.
Preempt risk: monitor usage signals, detect churn patterns early, and run targeted interventions.
Partner with sales to support renewals, upsells, and cross-sell opportunities across business units.
Create playbooks for onboarding, enablement, and proactive success motions as the team scales.
Who You Are
Experienced CSM or post-sales lead in B2B SaaS — ideally with exposure to data, AI/ML, or developer-focused platforms.
Customer-first and technically fluent — comfortable discussing APIs, workflows, and integrations without needing to be an engineer.
Exceptional communicator — can translate complex ideas into clear guidance for both execs and operators.
Analytical thinker — uses metrics to measure health, adoption, and growth.
Process-minded — builds repeatable systems for onboarding and expansion.
Trusted partner — balances advocacy for customers with business impact for Mage AI.
Startup-ready — thrives in fast cycles, wears multiple hats, and loves seeing customers succeed.
Why Join Mage AI
Shape customer success from the ground up — build playbooks, tools, and systems for a category-defining AI-native data platform.
Direct access to founders and product — your feedback directly drives roadmap decisions.
Partner with top-tier customers solving frontier AI and data challenges.
Massive growth opportunity — expand your role as Mage AI scales into new verticals and markets.
Competitive salary, equity, and full benefits.
Core Virtues
Values are what we believe; virtues are how we act:
Victorious as a team
Give people power-ups
Think bold and lead the charge
Deliver magical experiences
Create compounding forces
Level up stats
Apply